Create Tickets from Chat Widget
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Enable your customers to create tickets directly without interacting with a live agent or chatbot using the ticket menu it the chat widget.
To allow customers to create tickets directly from the widget-
The ticketing menu has to be enabled in the widget. Click here to learn how to enable the ticketing module in the chat widget.
Select available ticket forms from the forms tab in the widget. Click here to learn how to enable forms to enable ticket creation from the chat widget.
To create a ticket from widget:
User/ customer has to navigate to the ticketing menu by clicking the ticket icon at the bottom of the chat widget.
In the ticket menu, the is a button to create ticket.
By clicking the "Create Ticket" button, a drop down will appear where the user/ customer has to select the issue ( enabled forms) he wants to report
By selecting a form the components will be visible for the user/ customers to fill up to create the ticket
Your users/ customers can easily track a tickets status from the ticket menu. There are two ways to track a ticket. First is when a user/ customer creates a ticket using the create ticket option of the widget, the created ticket is readily available to check the status in the widget. It can be seen from the below image that when a customer created a ticket, it is listed below the ticket status button.
By clicking the ticket it self, the details panel will open where the customer can view the status of the created ticket
The created tickets list will be removed if the customer removes the site date (cookies & cache). To view the tickets status, they have to click the "Track Ticket Status". A new widow will appear where they have to provide the email that was used to create the ticket and the ticket ID.
