Flow Engagement

Accessing the Flow Engagement Report

To access the Agent Availability Report, navigate to the REVE Chat dashboard and follow these steps:

1. Click on the Reports section from the left-hand menu.

2. Select Chatbot Report.

3. Click on Flow Engagement.

What is Flow Engagement

A Flow Engagement Report provides insights into how users interact with a chatbot's conversational flow. It tracks key metrics such as:

• Impressions: Identifies the number of times that particular flow appears to users.

• Avg. Duration: Refers to the average time spent by users interacting with that particular flow.

• Dropped Session: Measures how many users left the session without completing the chatbot flow.

Filters and Options

1. Time Range Selection:

   • Today: Displays bot engagement data for the current date

   • Last 1 Day: Displays bot engagement data for the past 24 hours.

   • Last 7 Days: Displays bot engagement data for the past 7 days.

   • Last 30 Days: Displays bot engagement data for the past 30 days.

   • Custom Range: Displays bot engagement data for selected data range

2. Bot Filter: Allows you to filter data for specific chatbots or view data for all chatbots using a drop-down menu.

3. Flow Filter: Allows you to filter the data based on specific chatbot flow

4. Channel Filter: Allows you to filter data for specific channels using a drop down menu

5. Advanced Filter: Allows you to filter the data for specific customer type to analyze efficiency. Some use cases are:

   1. Targeted Insights: Filtering data by custom attributes (e.g., user type, location, or interaction type) helps businesses gain specific insights tailored to their needs.

   2. Improved Analysis: Allows users to identify patterns, such as which flows are more effective for specific customer segments.

   3. Operational Efficiency: Quickly narrow down large datasets to focus on the most relevant information, saving time during analysis.