Product Guide
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  • Introduction to REVE Chat
  • Integrations
    • Website
    • Social Media Channels
      • WhatsApp
      • Instagram Messaging and Comment
      • Facebook Messenger and Comment
      • Viber
      • Telegram
    • Direct Chat Page
    • Mobile SDK
      • Native Android SDK
      • Native iOS SDK
      • Flutter Android SDK
      • Flutter iOS SDK
      • React Native iOS SDK
      • React Native Android SDK
    • Email Integration
      • Forward emails to your REVE Chat tickets
      • Integrate Your Business Email
        • Connecting Gmail with POP/IMAP Settings
    • All Integrations
      • CRM Integrations
        • Pipedrive
        • Salesforce
        • HubSpot
        • MS Dynamics
        • Amo CRM
        • Agile CRM
        • Vtiger
        • Capsule
        • Infusionsoft (by Keap)
      • CMS Integration
        • WordPress
        • DotNet Nuke
        • Blogger
        • Joomla
        • Drupal
        • ModX
      • E-commerce
        • Shopify
        • Bigcommerce
        • WooCommerce
        • Prestashop
        • 3dCart
        • Pinnacle Cart
        • Corecommerce
        • BigCartel
        • ECWID
        • LemonStand
        • Ebay
        • Volusion
        • Americommerce
        • osCommerce
        • Magento
          • By Manual Code Injection
        • Zencart
        • XCart
        • OpenCart (V4.0.x)
          • OpenCart (Old Version Integration)
        • CSCart
        • Abantecart
      • Website Builder
        • Wix
      • Hosting Platform
        • Plesk
        • WHMCS
      • Analytics
        • Google Tag Manager
        • Google Analytics
    • Google Integration
      • YouTube Integration
      • Google Play Store
      • Google Business Account
  • Appstore
  • Customization
  • Inbox
    • Breaking Down of Single Inbox
    • Folders of Single Inbox
    • How Conversation Works!
    • Chat Monitoring for All Ongoing Agents' Chat
    • Chat History for All Closed Conversations
    • Proactive Chat Management
    • Voice & Video Call
    • Co-Browsing
    • How to use Shortcuts
    • Inbox Appearance
  • Contacts
    • Manage Your Contacts
    • Segments
  • WhatsApp Campaign
    • What is WhatsApp Campaign?
      • Broadcast: Send Campaigns
      • Templates: Create Campaign
  • Tickets
    • Set up your Ticketing email
    • Create Ticket
    • Knowing your Ticketing tables
    • Managing a Ticket
  • Chatbot
    • Bot Builder
      • Response Elements
        • Text Action
        • Quick Reply Action
        • Carousel Action
        • Button Action
        • Send Email
      • Data Collection
        • Ask Name
        • Ask Phone
        • Ask Email
        • Ask Question
        • Ask OTP
        • Ask File
        • Ask Date
        • Ask Time
        • Forms
        • Ask Number
      • Media
        • Image Action
        • Audio Action
        • Video Action
        • File Action
      • Workflow Action
        • Condition Action
        • Chat Transfer Action
        • Close Chat
        • Appointment Action
        • Attribute Action
        • Business Hour
        • System Attributes
      • Advanced Action
        • Salesforce Bot Action Manual
        • API Connector
        • Goal
        • Dynamic Data
    • Brain AI
      • ChatGPT Integration
    • Settings
      • Bot Profile
      • General Settings
      • Webhook
    • Training
      • Intent Sample
      • Sentiment
      • Synonyms
      • FAQ
      • Untrained
      • Trained
      • Bulk Training
    • Multilingual Bot
  • Reports
    • Summary
    • Chat Satisfaction
    • Chatbot Report
      • Bot Engagement
      • Flow Engagement
      • Goal Analysis
    • Agent Analytics
      • Agent Activity
      • Agent Performance
      • Metrics
      • SLA Breach Analysis
    • Visitor Analytics
    • Enterprise Report
      • Daily Agent Performance
      • Hourly Agent Performance
      • Daily Group Performance
      • Traffic Analysis Report
      • First Response Time
  • User Profile
    • Billing
    • Help & Feedback
  • Settings
    • General Settings
      • Auto Triggers
      • Forms
        • Pre Chat Form
        • Post Chat Form
        • Custom Forms
          • Advanced Forms
        • Ticket Forms
      • Canned Responses
      • Custom Attributes
      • Call Recording
      • Tags
      • Appointment
      • Departments
      • Chat Transcript Forwarding
      • Ban Visitor
      • Trusted IP & Domain
      • Business Hour
    • Chat Widgets
      • Appearance
      • Custom Message
      • Widget Features
      • Forms
      • Code Snippet & Quick Share
    • Ticketing
      • Email Templates
      • Status Management
    • Agent Management
      • Agents
      • Departments
      • Role Management
    • API Settings
      • Json Parse Format
    • Scripts
    • SLA Policy
    • Routing Policy in REVE Chat
      • Chat Routing
      • Advanced Routing
    • Other Settings
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  • Key Features
  • Bot Navigation & Login Behaviour
  • Other Features

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  1. Settings
  2. Chat Widgets

Widget Features

This is the panel that gives administrator to give further option to customize the system.

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Last updated 2 months ago

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Key Features

Users can enable certain features like voice call, video call, screen sharing, co-browsing buttons from this settings and allow either agents, visitors or both to initiate them from the live chat widget.

Bot Navigation & Login Behaviour

Users can enable features where visitors/ customers can directly initiate chat, voice call & video call with agents. Users can also clear conversation for logged-in visitors after certain period of time.

Other Features

Here users setup their queue time & chat acceptance time. Besides other features like sneak peak, email the chat conversation, chat auto accept and many more can be enabled or disables from here. Users can also link their social media pages to the chat widget to make it easily available to the visitors.