Create a ticket manually

From any of the ticketing page, your agents and admins can create ticket simply by clicking on the 'Create Ticket' button. A pop-up will appear where we have to select a form from the drop down.
To create a ticket you need to fill up the necessary fields of the form. The below items can be optional or mandatory depending on the users requirements.
Ticket Subject
To create a ticket you must add subject to the ticket.
Description
To create tickets you you need to add the details of the ticket in description field. You can write the details, add some attachment, add links, and emoji to send to your customer.
You can not add attachments more than 10 MB.
Assignee
Assignee is the person / agent who is responsible for a ticket. You need to assign one agent to maintain a ticket. However, one agent can be added in multiple tickets work parallelly.
Ticket Tags
To work more efficiently on the tickets, you can Add Tags to your tickets. You will get previously created active tags in the suggestion, or create tags on the fly.
Recipient Name
It's the name of your customer to find him in the ticketing system. For repeating customers you can easily find their issues once searched by their name.
Recipient Email Address
Add email address of your customer whom you want to give solution.
Recipient Phone Number
This is an optional field, if you want your visitors' profile to be updated and get back to them any time.
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