Connecting Gmail with POP/IMAP Settings
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Login to your Gmail account.
Click on the gear icon in the top-right corner and select 'See all settings'.
Navigate to the 'Forwarding and POP/IMAP' tab.
Under IMAP access, you will see that IMAP is disabled.
Click on 'Enable IMAP' and configure the following settings:
When I mark a message in IMAP as deleted: Set to Auto-Expunge on.
Folder size limits: Select 'Do not limit the number of messages in an IMAP folder'.
Click on 'Save Changes'.
If prompted, verify your identity to confirm the changes.
To integrate Gmail with REVE Chat, you need to generate an App Password:
Visit the App Passwords page.
Select your email address if prompted.
Enter a name (e.g., REVE Chat Email Integration) and click 'Generate'.
Copy and securely save the generated password (Do not share it with anyone).
However, if the App Password page shows, your account is not eligible for this feature, then it means your account is not 2FA enabled. You need to enable 2FA first then come back to this page to set up.
Follow these steps to connect your Gmail account in REVE Chat:
Login to your REVE Chat account.
Navigate to the Integration page from the left-side menu.
Select 'Email Integration' and scroll down to 'Add Your Business Email'.
Click on 'Connect Email' and choose 'POP/IMAP Email'.
A pop-up will appear to configure your email settings. Enter the following details:
Email Address: Your Gmail email address (e.g., talha.revechat@gmail.com).
Password: The App Password generated earlier.
Business Name: Enter the name that visitors will see in emails.
Synchronize Emails from Mail Server: Select 'Sync email' and set a start date (e.g., January 1).
Incoming Email Protocol: IMAPS
Incoming Server: imap.gmail.com
Incoming Connection Type: SSL
Incoming Port: Leave it blank.
SMTP Outgoing Server: smtp.gmail.com
Outgoing Connection Type: STARTTLS
Outgoing Port: 587
Click 'Confirm' to save the settings.
Your Gmail account will now be successfully connected to REVE Chat.
Once the email is integrated, REVE Chat will automatically begin syncing email threads from your account. You can track the progress of ticket synchronization at the bottom of the ticketing page.
Previously synced emails will have their ticket status set to Solved by default. If a visitor replies to any of these emails, the ticket status will automatically change to Open.
By following these steps, you can seamlessly integrate your Gmail account with REVE Chat for email communication and ticketing support.
