APIsProductUpdatesPricingFAQs

Connecting Gmail with POP/IMAP Settings

Connecting Gmail with IMAP

1. Updating IMAP Settings in Your Gmail Account

Step 1: Enable IMAP in Gmail

  • Login to your Gmail account.

  • Click on the gear icon in the top-right corner and select 'See all settings'.

  • Navigate to the 'Forwarding and POP/IMAP' tab.

  • Under IMAP access, you will see that IMAP is disabled.

  • Click on 'Enable IMAP' and configure the following settings:

    • When I mark a message in IMAP as deleted: Set to Auto-Expunge on.

    • Folder size limits: Select 'Do not limit the number of messages in an IMAP folder'.

  • Click on 'Save Changes'.

  • If prompted, verify your identity to confirm the changes.

2. Setting Up an App Password

To integrate Gmail with REVE Chat, you need to generate an App Password:

  • Visit the App Passwords page.

  • Select your email address if prompted.

  • Enter a name (e.g., REVE Chat Email Integration) and click 'Generate'.

  • Copy and securely save the generated password (Do not share it with anyone).

However, if the App Password page shows, your account is not eligible for this feature, then it means your account is not 2FA enabled. You need to enable 2FA first then come back to this page to set up.

3. Integrating Gmail with REVE Chat

Follow these steps to connect your Gmail account in REVE Chat:

Step 1: Access Email Integration

  1. Login to your REVE Chat account.

  2. Navigate to the Integration page from the left-side menu.

  3. Select 'Email Integration' and scroll down to 'Add Your Business Email'.

  4. Click on 'Connect Email' and choose 'POP/IMAP Email'.

Step 2: Configure Email Settings

A pop-up will appear to configure your email settings. Enter the following details:

  • Email Address: Your Gmail email address (e.g., [email protected]).

  • Password: The App Password generated earlier.

  • Business Name: Enter the name that visitors will see in emails.

  • Synchronize Emails from Mail Server: Select 'Sync email' and set a start date (e.g., January 1).

Step 3: Configure Incoming Mail Server (IMAP)

  • Incoming Email Protocol: IMAPS

  • Incoming Server: imap.gmail.com

  • Incoming Connection Type: SSL

  • Incoming Port: Leave it blank.

Step 4: Configure Outgoing Mail Server (SMTP)

  • SMTP Outgoing Server: smtp.gmail.com

  • Outgoing Connection Type: STARTTLS

  • Outgoing Port: 587

Step 5: Finalize Setup

  • Click 'Confirm' to save the settings.

  • Your Gmail account will now be successfully connected to REVE Chat.

  • Once the email is integrated, REVE Chat will automatically begin syncing email threads from your account. You can track the progress of ticket synchronization at the bottom of the ticketing page.

  • Previously synced emails will have their ticket status set to Solved by default. If a visitor replies to any of these emails, the ticket status will automatically change to Open.

By following these steps, you can seamlessly integrate your Gmail account with REVE Chat for email communication and ticketing support.

PreviousIntegrate Your Business EmailNextAll Integrations

Last updated

Was this helpful?