Create Ticket
This article explains how tickets can can be created from REVE Chat ticketing system.
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This article explains how tickets can can be created from REVE Chat ticketing system.
Last updated
Was this helpful?
From any of the ticketing page, your agents and admins can create ticket simply by clicking on the 'Create Ticket' button.
To create a ticket you need to fill up the below necessary fields:
To create a ticket you must add subject to the ticket.
To create tickets you you need to add the details of the ticket in description field. You can write the details, add some attachment, add links, and emoji to send to your customer.
You can not add attachments more than 10 MB.
Assignee is the person / agent who is responsible for a ticket. You need to assign one agent to maintain a ticket. However, one agent can be added in multiple tickets work parallelly.
To work more efficiently on the tickets, you can Add Tags to your tickets. You will get previously created active tags in the suggestion, or create tags on the fly.
It's the name of your customer to find him in the ticketing system. For repeating customers you can easily find their issues once searched by their name.
Add email address of your customer whom you want to give solution.
Without email address you cannot create a ticket. Wrong email address will not send email to the right recipient.
This is an optional field, if you want your visitors' profile to be updated and get back to them any time.
If a customer comes to you in live chat and mentions some problems, but the problem can't be solved immediately. Then you can create a ticket with that customer's chat history and get the full chat transcript in the ticketing details.
To create a ticket from chat history, go to Reports > Chat History > Select the chat that needs to be solved in ticket. Click on the 'Create Ticket' button in the chat details page to proceed.
Now, add the Ticket Subject, add assignee, and other fields as required, and create the ticket.
As you're using our live chat solution and collected your customer's name, email, and phone number from , or updated these data during the live chat conversation; these customer data will be automatically synced when ticket created from Chat History. Also, the conversation is added as description in the ticket.
You can turn your customer emails as ticket in REVE Chat ticketing system.
Any questions? Please email us at or .
