Proactive Chat Management

The "Online Visitor" folder is improved to allow users to proactively approach visitors. Various system & custom attributes will be available for the user to initiate a chat knowingly.

Who are visible in the Online Visitor folder:

• Visitors who are currently chatting with an agent

• Chatting window is open, even though the agent has closed the chat (social media)

• Visitor who are browsing the website

Agents can initiate a chat and only admins can start the chat, assign to an available agent by clicking "Assign Chat" or view which agent is currently assisting the visitor by clicking "Go To Chat" button.

Improved Online Visitor folder

Users can even sort online visitors based on channel, visitor type(new, repeat), country, last visited page.

Any questions? Please email us at [e-mail] or scan to chat with us.