Custom Message
This section allows administrative users to customize the message as per business need and how they want to interact with the users.
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This section allows administrative users to customize the message as per business need and how they want to interact with the users.
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Custom Message feature of REVE Chat is an automated message triggered whhen a visitor requests a live agent for chatting. Depending on the use cases there are a couple of custom messages a users can modify for their business needs.
Welcome Message: When a visitor asks for a live agent, after the chat request is routed to live agent & accepted by him it will be displayed to the visitor. For example, " Welcome to our live chat support! How can I help you?"
Queuing Message: When all agents are engaged with other customers, a visitors chat request is placed in the queued folder. After an agent gets free he can accept the request from the queued folder. During the time when the chat request is in the queued folder, this message will be showed. For example, "All our agents are busy now. Your queue number is $(queue_number)."
Waiting Message: When the chat request has been transferred to a live agent but he has not initiated the chat, this message will be shown.
Busy Message: If an agent fails to accept the chat request with a certain period of time. This message will showed. For example, " We are busy now. Please wait till we can connect you with one of our agents".
Offline Message: If a visitor requests a live agent when the businesses agents are offline or outside business hour, this message will be showed to visitors.
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