Chat History for All Closed Conversations
Last updated
Last updated
The chat history is now available for both admins & agents in the inbox panel. As a result users can easily search a past chat without the need to leave the inbox panel. Past chats are sorted according to "Agents Chat", "Bot Chat" & "Abandoned Chat".
In the agent's chat users can view past closed chats by admins as well as agents. Past chats can easily be filtered according to agent, chat tag, channel as well as visitor's name, phone, email.
The chatbot's chat is separated from the agents chat in the chat history folder. Users can filter the chat according to chat bot's name, channel or visitor name, phone, email.
When a chat request is unassigned & remains in the queued folder for 30 days the chat will be marked as abandoned chat.
Any questions? Please email us at issue.support@revechat.com or scan to chat with us.