Goal Analysis

Accessing the Goal Analysis Report

To access the Agent Availability Report, navigate to the REVE Chat dashboard and follow these steps:

1. Click on the Reports section from the left-hand menu.

2. Select Chatbot Report.

3. Click on Goal Analysis.

what is Chatbot Goals

Goals represent specific actions or milestones, such as form submissions, product inquiries, or service sign-ups, that the chatbot is designed to achieve. This report provides detailed insights into the performance and effectiveness of predefined goals.

Key Components of a Goal Analysis Report:

1. Total Sessions: Refers to the number of customer that chatbots have actively managed and responded to within a given timeframe.

2. Goal Reached: The total count of successfully achieved goals.

3. Completion Rate: The percentage of goals successfully completed out of the total chatbot sessions.

4. Avg. Completion Rate: The average time required for a customer/ visitor to complete the goal.

Filters and Options

1. Time Range Selection:

   • Today: Displays bot engagement data for the current date

   • Last 1 Day: Displays bot engagement data for the past 24 hours.

   • Last 7 Days: Displays bot engagement data for the past 7 days.

   • Last 30 Days: Displays bot engagement data for the past 30 days.

   • Custom Range: Displays bot engagement data for selected data range

2. Bot Filter: Allows you to filter data for specific chatbots or view data for all chatbots using a drop-down menu.

3. Goal Name: Allows you to filter data for a specific goal using a drop-down menu.

4. Completion Rate: Allows you to filter the data based on completion rate. Users have to select the condition ( Greater or Equal to/ Less or Equal to) and provide a value to filter the goal list.