How to use Shortcuts
Enhance your agents’ productivity and streamline operations by using Inbox shortcuts. These shortcuts are designed to simplify tasks, saving valuable time and effort.
These will empower you to navigate our platform with ease, making every interaction more efficient while you’re dealing with customers. Elevate your workflow, accomplish tasks seamlessly, and embrace a new level of productivity with our shortcuts.
To access the Shortcut menu, simply press the following keystrokes:
Ctrl+/to open the shortcut menuOr,
Ctrl+0to open profile menu and navigate to shortcuts.
Inbox Navigation
Go to navigations are targeted to selected with Alt buttons.
Hide/Expand Left Menu
[
Hide/Expand Right Menu
]
Engaged Folder
Alt+1
Queue
Alt+2
Agent’s Chat
Alt+3
Chat History
Alt+4
Online Visitors
Alt+5
Previous Conversation
(Applicable for Engaged, Queued, Agent’s chat folders)
Alt+↑
Next Conversation
(Applicable for Engaged, Queued, Agent’s chat folders)
Alt+↓
Conversation
Adding items are targeted to selected with Shift buttons.
Canned Message
#
Send Appointment / Calendar
Alt+Shift+A
Add Emoji
Alt+Shift+E
Add Photos
Alt+Shift+G
Add Docs
Alt+Shift+D
Add Files
Alt+Shift+F
Start Recording
Alt+Shift+V
Start Conversation / Take Over Bot Conversation
Enter
Send Reply
Ctrl+Enter
Add Assignee / Change Assignee
Shift+A
Editor Shortcuts
Editor items are targeted to selected with Ctrl buttons and with regular conventions
Bold
Ctrl+B
Italic
Ctrl+I
Underline
Ctrl+U
Strikethrough
Ctrl+Shift+S
Subscript
Ctrl+G
Superscript
Ctrl+H
Code / Monospace
Ctrl+O
Bullet List
Ctrl+Shift+8
Number List
Ctrl+Shift+9
Align Left
Ctrl+L
Align Center
Ctrl+E
Align Right
Ctrl+R
Justify
Ctrl+J
Headings 1
Alt+Shift+1
Headings 2
Alt+Shift+2
Headings 3
Alt+Shift+3
Headings 4
Alt+Shift+3
Headings 5
Alt+Shift+4
Headings 6
Alt+Shift+5
Paragraph / Regular / Normal
Alt+Shift+7
Blockquote
Ctrl+Q
Insert Link
Ctrl+K
Line Break
Shift+Enter
Paragraph Break
Enter
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