Product Guide
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  • Introduction to REVE Chat
  • Integrations
    • Website
    • Social Media Channels
      • WhatsApp
      • Instagram Messaging and Comment
      • Facebook Messenger and Comment
      • Viber
      • Telegram
    • Direct Chat Page
    • Mobile SDK
      • Native Android SDK
      • Native iOS SDK
      • Flutter Android SDK
      • Flutter iOS SDK
      • React Native iOS SDK
      • React Native Android SDK
    • Email Integration
      • Forward emails to your REVE Chat tickets
      • Integrate Your Business Email
        • Connecting Gmail with POP/IMAP Settings
    • All Integrations
      • CRM Integrations
        • Pipedrive
        • Salesforce
        • HubSpot
        • MS Dynamics
        • Amo CRM
        • Agile CRM
        • Vtiger
        • Capsule
        • Infusionsoft (by Keap)
      • CMS Integration
        • WordPress
        • DotNet Nuke
        • Blogger
        • Joomla
        • Drupal
        • ModX
      • E-commerce
        • Shopify
        • Bigcommerce
        • WooCommerce
        • Prestashop
        • 3dCart
        • Pinnacle Cart
        • Corecommerce
        • BigCartel
        • ECWID
        • LemonStand
        • Ebay
        • Volusion
        • Americommerce
        • osCommerce
        • Magento
          • By Manual Code Injection
        • Zencart
        • XCart
        • OpenCart (V4.0.x)
          • OpenCart (Old Version Integration)
        • CSCart
        • Abantecart
      • Website Builder
        • Wix
      • Hosting Platform
        • Plesk
        • WHMCS
      • Analytics
        • Google Tag Manager
        • Google Analytics
    • Google Integration
      • YouTube Integration
      • Google Play Store
      • Google Business Account
  • Appstore
  • Customization
  • Inbox
    • Breaking Down of Single Inbox
    • Folders of Single Inbox
    • How Conversation Works!
    • Chat Monitoring for All Ongoing Agents' Chat
    • Chat History for All Closed Conversations
    • Proactive Chat Management
    • Voice & Video Call
    • Co-Browsing
    • How to use Shortcuts
    • Inbox Appearance
  • Contacts
    • Manage Your Contacts
    • Segments
  • WhatsApp Campaign
    • What is WhatsApp Campaign?
      • Broadcast: Send Campaigns
      • Templates: Create Campaign
  • Tickets
    • Set up your Ticketing email
    • Create Ticket
    • Knowing your Ticketing tables
    • Managing a Ticket
  • Chatbot
    • Bot Builder
      • Response Elements
        • Text Action
        • Quick Reply Action
        • Carousel Action
        • Button Action
        • Send Email
      • Data Collection
        • Ask Name
        • Ask Phone
        • Ask Email
        • Ask Question
        • Ask OTP
        • Ask File
        • Ask Date
        • Ask Time
        • Forms
        • Ask Number
      • Media
        • Image Action
        • Audio Action
        • Video Action
        • File Action
      • Workflow Action
        • Condition Action
        • Chat Transfer Action
        • Close Chat
        • Appointment Action
        • Attribute Action
        • Business Hour
        • System Attributes
      • Advanced Action
        • Salesforce Bot Action Manual
        • API Connector
        • Goal
        • Dynamic Data
    • Brain AI
      • ChatGPT Integration
    • Settings
      • Bot Profile
      • General Settings
      • Webhook
    • Training
      • Intent Sample
      • Sentiment
      • Synonyms
      • FAQ
      • Untrained
      • Trained
      • Bulk Training
    • Multilingual Bot
  • Reports
    • Summary
    • Chat Satisfaction
    • Chatbot Report
      • Bot Engagement
      • Flow Engagement
      • Goal Analysis
    • Agent Analytics
      • Agent Activity
      • Agent Performance
      • Metrics
      • SLA Breach Analysis
    • Visitor Analytics
    • Enterprise Report
      • Daily Agent Performance
      • Hourly Agent Performance
      • Daily Group Performance
      • Traffic Analysis Report
      • First Response Time
  • User Profile
    • Billing
    • Help & Feedback
  • Settings
    • General Settings
      • Auto Triggers
      • Forms
        • Pre Chat Form
        • Post Chat Form
        • Custom Forms
          • Advanced Forms
        • Ticket Forms
      • Canned Responses
      • Custom Attributes
      • Call Recording
      • Tags
      • Appointment
      • Departments
      • Chat Transcript Forwarding
      • Ban Visitor
      • Trusted IP & Domain
      • Business Hour
    • Chat Widgets
      • Appearance
      • Custom Message
      • Widget Features
      • Forms
      • Code Snippet & Quick Share
    • Ticketing
      • Email Templates
      • Status Management
    • Agent Management
      • Agents
      • Departments
      • Role Management
    • API Settings
      • Json Parse Format
    • Scripts
    • SLA Policy
    • Routing Policy in REVE Chat
      • Chat Routing
      • Advanced Routing
    • Other Settings
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  • Inbox Navigation
  • Conversation
  • Editor Shortcuts

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  1. Inbox

How to use Shortcuts

Enhance your agents’ productivity and streamline operations by using Inbox shortcuts. These shortcuts are designed to simplify tasks, saving valuable time and effort.

These will empower you to navigate our platform with ease, making every interaction more efficient while you’re dealing with customers. Elevate your workflow, accomplish tasks seamlessly, and embrace a new level of productivity with our shortcuts.

To access the Shortcut menu, simply press the following keystrokes:

  • Ctrl+/ to open the shortcut menu

  • Or, Ctrl+0 to open profile menu and navigate to shortcuts.

Inbox Navigation

Go to navigations are targeted to selected with Alt buttons.

Action
Shortcuts

Hide/Expand Left Menu

[

Hide/Expand Right Menu

]

Engaged Folder

Alt+1

Queue

Alt+2

Agent’s Chat

Alt+3

Chat History

Alt+4

Online Visitors

Alt+5

Previous Conversation

(Applicable for Engaged, Queued, Agent’s chat folders)

Alt+↑

Next Conversation

(Applicable for Engaged, Queued, Agent’s chat folders)

Alt+↓

Conversation

Adding items are targeted to selected with Shift buttons.

Action
Shortcuts

Canned Message

#

Send Appointment / Calendar

Alt+Shift+A

Add Emoji

Alt+Shift+E

Add Photos

Alt+Shift+G

Add Docs

Alt+Shift+D

Add Files

Alt+Shift+F

Start Recording

Alt+Shift+V

Start Conversation / Take Over Bot Conversation

Enter

Send Reply

Ctrl+Enter

Add Assignee / Change Assignee

Shift+A

Editor Shortcuts

Editor items are targeted to selected with Ctrl buttons and with regular conventions

Action
Shortcuts

Bold

Ctrl+B

Italic

Ctrl+I

Underline

Ctrl+U

Strikethrough

Ctrl+Shift+S

Subscript

Ctrl+G

Superscript

Ctrl+H

Code / Monospace

Ctrl+O

Bullet List

Ctrl+Shift+8

Number List

Ctrl+Shift+9

Align Left

Ctrl+L

Align Center

Ctrl+E

Align Right

Ctrl+R

Justify

Ctrl+J

Headings 1

Alt+Shift+1

Headings 2

Alt+Shift+2

Headings 3

Alt+Shift+3

Headings 4

Alt+Shift+3

Headings 5

Alt+Shift+4

Headings 6

Alt+Shift+5

Paragraph / Regular / Normal

Alt+Shift+7

Blockquote

Ctrl+Q

Insert Link

Ctrl+K

Line Break

Shift+Enter

Paragraph Break

Enter

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Last updated 1 year ago

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