System Attributes
When a visitor initiates with either live chat or chatbot, REVE Chat collects several specific information about the visitor from the channel they are visiting.
The information collected depends on the channel the user is in. If a user is initiating chat from a social media, REVE Chat will only be able to connect profile information according to the privacy policy.
System attributes can not be changed or edited except name, email & phone number. Below is the list of system attributes & their definition:
name
Name of the visitor
e.g. Anna Finley
phone
Phone number of the visitor
e.g. 1234566789
Email address of the visitor
e.g. sample@email.com
visitor_type
REVE Chat differentiates visitors in 2 types depending on number of times they the initiated a chat followed by time.
new: When a visitor visits the website and initiates a chat for the first time
repeat: When a visitor comes back in the website/channel and initiates a chat after 24 hrs
ip
IP address of the visitor (only web channel)
e.g. 192.158.1.38
location
Approximate user location through channels that support it
e.g. Colombo, Sri Lanka
channel
Channel is the medium used by the visitors to initiate chat
web facebook
facebook_comment
insta_comment insta_comments insta_dm insta_story_replies insta_story_mentions
telegram
viber
sdk_android
sdk_ios
Internal_user_id
Unique id for every unique visitor
e.g. dba65e25-d76c-4384-bb27-8e8f2613eda2
profile_pic_url
Profile picture URL of visitors from channels that support them, as URL link.
URL
browser_version
Browser version data (numeric version of the program) when a visitor contacts through the web widget
Exp: Chrome 13.2
user_category
REVE chat differentiates people in 2 categories (Lead & Visitor) depending on the initiation of chat.
Lead: As soon as a visitor starts a conversation, or replies to auto trigger/bot.
visitor: When a visitor is visiting the website but hasn’t initiated any chat session.
last_visit
The web page a visitor has visited last time
URL
chat_session_count
It is the number of times a lead has contacted support using the widget or social media channels
e.g. 1,2,3...
within_24h_window
Status of a contact connecting with agent within 24 hours time window
yes: when user’s last message/ticket reply is within 24h time window
no: when user’s last message/ticket reply is outside 24h time window
last_contacted
Number of days between the last message with agent and present time
0 days, 5 days, 9 days..
country_code
Alpha-2 value of visitor's country
e.g. US
signed_up
The date & time when a visitor first signed up or initiated chat
12/2/23
device_type
The device user is using to initiate chat( from channels that allow, SDK using API)
e.g. Android, PC
browser
Browser name of the visitor visiting a web page
e.g. Chrome, Safari
city
City name of the visitor
e.g. New York City
country
Country name of the visitor
e.g. United States of America
Where to use?
Attributes are designed to be used in the condition action of the bot. Here the user can create personalized messages according to gender, geography, device type etc.
User has to select the attribute in the blue box area of the condition action. Then after selecting the rule (middle part) user has to provide the data type in the green box highlighted area.
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