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WhatsApp

WhatsApp business integration with the omnichannel platform, REVE chat.

How to Setup WhatsApp Business Account

To setup WhatsApp, you need to follow the steps mentioned beneath. You can also follow this video for reference.

Step-by-step Guide to Integrate WhatsApp Business Account

  • First navigate to the WhatsApp integration page by clicking the Integration module(left nav bar)> Social Media Channels > WhatsApp

  • Click Add WhatsApp Account. A new pop-up will appear, where you have to select between three options.

  • After selecting the option which is applicable for you, click Continue. You will be directed to Meta Business web page to connect your WhatsApp business account.

  • Select the Facebook account you want to connect your WhatsApp number and click Continue to

  • You will be asked for permissions that REVE chat will from now on access WhatsApp messages(to be changed after viewing the actual pop-up). Click Get Started to start the process.

  • Fill out you business information & click next

  • Create or select your business profile

  • Next you will be asked to add a phone number & select how you want to receive the verification code.

  • Then you will be asked to verify the phone number

  • After that your whatsApp business account will be connected with REVE chat. From now on any new customer query can be replied from our omni channel platform

Things to keep in mind:

  1. You must have a phone number.

  2. Your META Business account needs to be verified.

  3. You must have billing information added in your META Business account to use the live chat & campaign in REVE Chat. Follow this link & you will land in you business manager. From there if you select your business profile, you can access your billing page.

WhatsApp Integration FAQ

When a WhatsApp account gets banned

Reasons for WhatsApp account ban:

  • If Facebook business account is opened using false/ dummy website / Facebook profile link

  • If the provided business website does not have SSL certificate or doesn't support HTTPS

  • If the contents of the provided website does not comply WhatsApp's standard policy

Why did my WhatsApp account got banned

Steps to find the reason an account is banned

  1. First log-in to business.Facebook.com.

  2. By expanding the left navigation bar, click the All Tools sub menu

  3. Click WhatsApp manage

  4. When you land in the WhatsApp manager, in the overview page, you can see the WhatsApp accounts under that business account(marked in yellow). If your business account has errors, you can see in the alert section(marked in green),

  5. To find the reason for account being disabled, click "See details in Business support home"

  6. After clicking the button, we will land in the overview page. Here the reasons for the block will be visible to you.

How to get the WhatsApp Green Tick

Prerequisites

  • Get WhatsApp API access: Using the free business app you can not get the green tick. You need to use a business solution provider like REVE chat to get a green tick.

  • Start sending WhatsApp campaigns: You need to reach over 1000 people with business initiated messages

  • Enable two-factor authentication: You need to turn on the 2-factor authentication in meta business.

  • Verify business: For WhatsApp green tick, your meta business account needs to be verified

How To Apply

  • Go to business.facebook.com> Settings> WhatsApp account. Here all the WhatsApp account will be visible under the business account. Click one of the account(if there are multiple available)

  • We will land in the WhatsApp Manager page. Click settings beside the number added to that account.

  • We will land in the phone settings page where we can apply for the official business account badge

  • After clicking Submit Request button, a pop-up will appear. It needs to be filled up before we can submit for the tag

    Note: If your business is not verified, this pop up will show you list of documents required to verify your business.

After all the steps have been complete, we will have to wait for confirmation.

Why can't I reply to a message after 24 hour using REVE chat

Meta has specific restriction that it doesn't provide the API support for any third party to answer to any message request after 24 hours. But from meta it is possible to get back to the customer after 24 hours.

When tried to integrate WhatsApp, it's showing account creation failed.

After following each step correctly and providing the OTP verification, WhatsApp account creation through REVE chat may fail for 3 main reasons-

  1. If 2 step verification is enable for the meta business account

  2. If customer tried to integrate a used number (previously with a WhatsApp account) which is not verified

  3. The number used to integrate with REVE chat is integrated with an another service provider account

Any questions? Please email us at [email protected] or scan to chat with us.

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