Condition Action
The condition action in REVE chatbot will allow users to perform various logical actions and direct their customers to a more personalized bot flow.
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The condition action in REVE chatbot will allow users to perform various logical actions and direct their customers to a more personalized bot flow.
Last updated
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In simple words, it's like a tool that helps your chatbot think logically. It works by giving your chatbot a rule to follow: IF something specific happens (condition), THEN it should take one action (consequence) OR another action (alternative).
IF Conditions are important to make a dynamic chatbot. They're used to tailor interactions based on user choices and the data collected in variables from their responses. IF Conditions bring logic to your chatbot, ensuring it makes informed decisions. Here are a few practical examples:
Personalizing greetings based on the time of day or the user's location.
Guiding users down different paths depending on various system and custom attributes.
In essence, IF Conditions make your chatbot smarter and more user-centric.
You can add condition based on your required bot flow by clicking on the condition action button(green Box).
After clicking the condition button, a new action will be added to the node that is open. You can add the condition action according to your preference and bot flow.
In condition action, under "IF" segment(red box) user has to set up the condition.
In the Then segment user has to select the node from Jump to drop down which would be triggered if the condition is met(green box). User also has to select the node in Else drop down if the condition is not met(blue box).
User can add multiple conditions in each condition segment using either AND or OR rule(purple box). User has to select the attribute from system or custom attribute list available (blue box). After selecting the attribute, user has to select the rule from the drop down(green box). And then a value needs to be added(yellow box). The value depends on the rule that is selected.
User can add multiple condition block/ segment in the condition action. The condition blocks are connected in OR logical rule. So if the 1st condition block doesn't follow(green box), 2nd condition block will be checked if it matches(yellow box). If the condition matches then the desired (Jump to) node will be triggered or else node will be triggered.
