Summary
See how your customers and agents are doing, take effective decisions and improve your service instantly.
Chat Overview
This graph presents the summary of Total chat, in comparison with offline message and missed chat.
Total chats: Total number of live chats handled by your system users.
Offline message: Total number of offline messages received in the system.
Missed chat: Total number of missed chats received in the system.
Call and Co-Browsing
This report is the summary representation of feature uses.
Total voice chat of agents with users
Total video chat of agents with users
Total Co-browsing of agents with users
Total screen sharing of agents with users
Chat Metrics
This report gives presentation of
Avg. response time of agents
Chat duration with agents
Users waiting time in the queue.
Omni Channel
This report gives the summary on number of chats came from different channels. If you have multiple channels integrated in REVE Chat, you will be able to see a summary report here.
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