Chat Transfer Action

This component is used to provide chat transfer to a live agent if the visitor/ customer wants.

In the chat transfer action you need to provide a message in the text box action. Visitor/ customer will see this message when he request for chat transfer to a live agent. If you have department option enabled either you select which department to route the request of the visitor/ customer or the visitor can choose the department while requesting chat transfer. Learn how to enable departments in REVE chat.

Below is an example how the visitor will see the chat transfer action in the widget-