General Settings

Fallback Message

This is the default answer the bot give when the bot doesn’t understand a question. You can also set after how many try by customer the bot will give the default answer.

Triggering Fallback

This fallback response will be triggered based on the number of fallback triggering.

Repeated Queries

This fallback response will be triggered based repetitions of same intention.

Satisfaction Survey Idle Time

This fallback response will be triggered based on idle time.

Sentiment Node

This fallback response will be triggered if the bot detects emotions.

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