Chat Satisfaction
Agent Chat Satisfaction
This is the panel when admin users can see the performance of customer satisfaction. Here, admin can see the report of what customer thinks of the service and ways to improve.
Also, admin can see the daily number of times of getting feedback that will help to understand necessary improvement effectiveness of the platform use case.
Chatbot Chat Satisfaction
Similar to the Live Chat satisfaction, admin can see the report of Chatbot chat satisfaction as well. This will help to understand the bot performance or necessary changes required for the bot messages.
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