Introducing Single Inbox
A new approach to managing customer conversations in a more meaningful way. The new inbox aims to boost business interaction effectiveness and conversation quality, leading to successful conversions.
Last updated
A new approach to managing customer conversations in a more meaningful way. The new inbox aims to boost business interaction effectiveness and conversation quality, leading to successful conversions.
Last updated
REVE Chat will be transitioning from single-session to continuous chat sessions.
Agents can scroll up to find previous chats without leaving the chat page.
No more “Missed” chats! All chat requests will stay on the same page.
Offline chats are segmented separately in the Queued Folder for easy response.
New folders functionality: Engaged, Queue, Agents Chat, Chat History, Online Visitors.
Track the assigned chats in the "Engaged” folder, unattended chats in the "Queue” folder, and all closed conversations in the “Chat History” folder.
Monitor all ongoing conversations by Agents or Chatbot in the "Agents’ Chat" folder.
Get detailed visitor insights before initiating proactive chats in the “Online Visitors” folder.
Get a clear understanding of visitor information and inquiries before accepting chats.
Admins can prioritize and assign chats directly to agents without accepting chats.
Agents can refine their workflow by filtering and sorting queued chat items.
Improved functionality for Facebook and Instagram comments, simplifying post-management for agents.
Admins can easily monitor all ongoing chats within their department.
Whisper messaging now includes advanced features such as- quoting messages, sharing attachments, and sending voice messages.
Admins are empowered to take over Chatbot conversations to ensure accurate responses.
Fully revamped proactive chatting with detailed visitor info, attributes, and browsing history!
Agents can tailor their approach, provide relevant information, and increase the likelihood of lead conversion.
Chat history is now part of your inbox.
Easily track closed conversations by agents and chatbots, with improved session data.
Export conversation data in Excel and CSV, or get the full conversation in TXT format.
Enhanced visual distinctions of chat items for new and unread messages.
Improved interface with various types of notifications, such as message types, missed calls, appointment requests, and more to stay informed.
Redesigned conversation panel (both live chat & chatbot) for a more meaningful user experience.
Improved voice messaging, media content viewing within the conversation panel, voice/video call and co-browsing experience, and more.
Added a new rich editor (WYSIWYG) with text formatting options, such as bold, italic, strikethrough, bullet points, numbered lists, embedded links, new emoji packs, etc.
Introducing quote messages for effective communication.
Get a holistic view of visitors’ system-related data, browsing history, and tags for informed interactions in the revamped design.
Access custom attributes and notes for valuable context about the customer.
Easily view shared media files and documents of the conversation inside files.
Create and manage tickets directly within the chat panel.
Seamless tracking of customer issues during live chats.
Access to a customer's entire ticket history for instant updates and action.
Introducing inbox shortcuts to boost your agents' productivity and streamline operations.
Enhanced the chat history report and dashboard with additional data for daily monitoring.
Unveiling new themes and customization tactics for the visitor widget.
Personalized chatting interface for agents, and much more.
Thank you for your continued support and feedback. We hope these new features enhance your user experience and streamline communication processes. Enjoy the upgraded version!
If you have any questions, need support, don't hesitate to contact our support team at support@revechat.com
