REVE Chat V5.2.0
Last updated
Last updated
12 January, 2025
Department Wise Access: Grant or restrict access to reports, chat histories, and chatbots by department, ensuring sensitive information remains secure and accessible only to the right individuals.
Custom Role Wise Access: Create custom roles to manage access across reports, settings, chatbots, and more—whether it's view-only, edit permissions, or both and ensure only authorized personnel can access critical parts of the system.
Our latest release introduces exciting updates to enhance your chatbot's capabilities:
Dynamic Action: Seamlessly display products or information fetched via API. Changes made in your system or server are automatically reflected in the chatbot, ensuring real-time updates without manual intervention.
Script Action: Effortlessly customize API responses using scripts. Modify JSON data on-the-fly to deliver tailored chatbot interactions that suit your business needs.
Webhooks: Enable seamless integration and communication between your chatbot and external systems, allowing for even greater automation and efficiency.
We're excited to introduce four powerful new reports to help you gain deeper insights of your CS Team:
Goal Analysis for Chatbot: Track the success of your chatbot flows by analyzing how often visitors or customers complete defined goals.
Performance Details: Get hourly, weekly, and monthly insights into individual agent performance, including metrics like total visitors served, Avg. chat duration as well as customer ratings & feedback.
Chat Performance: Monitor your customer support efficiency with an overview of total chats initiated, average engagement time, and more, broken down into hourly, weekly, and monthly insights.
First Response Time (FRT) Report: Keep track how quickly your team responds to customer inquiries with a dedicated report to measure and improve your customer support team's FRT.
Agent Inactivity Timer: Ensure smoother chat management! Chats will now auto-close if an agent remains inactive while the visitor is engaged or if a chat request isn't picked up due to agent unavailability.
Regex Validation in Question Action: Validate visitor inputs effortlessly with regex patterns in chatbot question actions—perfect for capturing accurate responses like email addresses or phone numbers.
Canned Response Shortcut Update: We’ve updated the shortcut to trigger canned responses for a faster and more streamlined experience.
