REVE Chat V5.2.1

20 February, 202

Improved Role Management: Inbox Panel Folder

We’ve upgraded our Role Management feature to give admins more control over data access. Now, you can limit which agents can view chat and ticketing folders, ensuring privacy, security, and better workflow management. Take full control of your team's access and streamline operations like never before!

System Enhancements & Fixes for a Smoother Experience!

We're rolling out a few new improvements to enhance efficiency and control:

• Abandoned Chats Tracking: Now, see exactly when a customer initiated a chat request for better insights.

• Agent Logout Control: Businesses can now enable or disable agent logouts when chats are ongoing.

These updates ensure a more seamless and efficient customer support experience!