REVE Chat V5.5.0
Last updated
Last updated
16 March, 2025
We’ve introduced powerful enhancements to our ticketing system, giving businesses more control and flexibility in managing support requests.
New Features & Improvements:
🔹 Custom Ticket Forms – Create tailored ticket forms for different issues or internal use cases. 🔹 Custom Status Groups – Define ticket statuses based on your business needs for better tracking and resolution. 🔹 Multiple Email Templates – Set up personalized email notifications for ticket status updates. 🔹 Dedicated Ticket Attributes – Manage and categorize tickets more effectively.
Now businesses can integrate multiple chat widgets across different websites, each with unique customizations. This allows seamless support for multiple SBUs from a single portal while tailoring the chat experience for each platform. Customize widget appearance, behavior, and settings for each website to enhance engagement and streamline customer interactions seamlessly!
We’re excited to introduce Ticketing in the Widget Panel, making it easier than ever for customers to create and track support tickets directly from the chat widget. Businesses can now enable this feature, allowing users to submit issues, check status updates, and stay informed—all without leaving the conversation. This enhancement streamlines customer support, improves efficiency, and ensures a seamless experience for both businesses and users.
