Chatbot FAQ
Chatbot related frequently asked questions. If you have any other questions or need assistance, please don't hesitate to ask. We're here to help!
Which of the following channels support REVE Chatbot?
REVE Chatbot supports various social media channels like Instagram messages, Facebook messenger, Viber, WhatsApp along with website. You can integrate REVE chat with your social media channel and add the code snippet in your company website to enable chatbot.
Is carousel supported in all channels?
The carousel action to show case your products or services can be used for all channels(website, Facebook messenger, Instagram messages, WhatsApp, Viber).
What type of chatbot is REVE Chatbot?
REVE Chatbot is a rule based chatbot with conversational capability. With the help of different type of action user can create a bot flow for their visitors. But the visitor can ask open ended queries and trigger specific flow if the bot is trained accordingly.
What is fallback message?
A fallback message serves as a pre-defined response when the system encounters queries it can't specifically answer. This helps maintain smooth interactions by avoiding user frustration, even when faced with unexpected or out-of-scope inputs. Instead of a generic "I don't understand," the fallback message guides users to rephrase their queries or provides alternative options, ensuring a more user-friendly experience
How many buttons that can be configured within a single button action?
While using the button action user can add a maximum of 3 buttons.
How can I direct my customers to a specific website(weblink) from the bot?
With the help of carousel and button action you can direct your customers/ visitors to a specific website.
How can I bulk train a bot?
As REVE chatbot is both rule based and conversational, data training is an important part. To bulk train the bot, you have to first export the training template for a specific bot. Then you have to add the untrained data for each node in the template file. After adding all data sets, you have import the template. Learn more!
Can I untrain a trained data?
Yes, you can. To untrain a data, you have to go to trained data tab and click the revert button to untrain the data. The revert button is in the trained by column. You can also untrain multiple data by selecting them manually.
How can one chatbot conversation be transferred to one specific department?
You can transfer a chat to a department by selecting in the chat transfer action. But first you need to create a department first in settings.
I don't have a WhatsApp number yet, Can I test my bot flow?
Yes, you can test WhatsApp bot without integrating it.
Which type of WhatsApp integration is better for me to integrate with REVE chat?
There are several WhatsApp business API providers who provide in the market, some of the prominent ones are Twilio, 360 Dialogue etc. Although Twilio & 360 Dialogue can be integrated with REVE Chat, we recommend using WhatsApp cloud API provided by their parent company META. Some of the main reasons include:
Cloud API is comparatively easy to configure.
It does not need any additional cost for managing the API (Cost per conversation will be there which is a separate cost component charged by META based on the number of conversations and varies according to the type of conversations and region)
If taken from other providers, a business needs to manage another vendor just for API which may not be convenient for a business.
How to make the bot more conversational?
As REVE chatbot is a conversational bot, it needs to be trained to visitor's open ended queries. You can train the bot using keywords to trigger specific nodes/ FAQ, slangs & emotion to trigger sentiment node and add synonyms to widen the keyword matching. Learn more!
My Chatbot is not working!
There can be many reasons why your chatbot is not working. Check if you have done:
You need to add the code snippet to your website. Learn how to integrate in your website.
You need to integrated your social media channels in REVE chat. Learn how to integrate your social media channels.
Enable the chatbot for your specific channel in settings. Learn how to enable for your specific channel.
Enable the chatbot for specific domain or social media channel.
Check if your bot flow is correct and there is no error.
Last updated